The exact procedure depends on your local environment. For example, if you have a firewall in front of your device, you may need to open up access for Co-Advisor IPs. You may have to move your device into a DMZ zone. Talk to your network administrator.
If you are using an on-line version, make sure your device has a routable IP address that Co-Advisor can reach. The following IP address ranges are reserved for "private" networks and are not routable (see RFC 1918):
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